1. Introduction
This Cancellation & Refund Policy governs all reservations made directly through the official website of The Signature Inn McLeodganj, as well as reservations accepted through our authorized booking channels unless otherwise specified.
By making a reservation with the Hotel, the guest acknowledges that they have read, understood, and agreed to be legally bound by the terms contained in this Policy. This Policy should be read in conjunction with our Reservation Policy, Privacy Policy, and any specific booking conditions applicable to promotional offers, packages, or corporate reservations.
2. Reservation Confirmation
- Successful completion of the booking process;
- Receipt of the applicable payment or advance payment, where required;
- Issuance of an official booking confirmation by the Hotel through email or another authorized communication channel.
The Hotel reserves the right to decline or cancel any reservation that remains unpaid, cannot be verified, or is suspected to be fraudulent.
3. Cancellation Policy
Guests may cancel their reservation by contacting the Hotel directly or through the booking platform from which the reservation was originally made. The following cancellation terms shall apply:
A. Cancellation 15 Days or More Before Check-in
Reservations cancelled fifteen (15) days or more prior to the scheduled check-in date shall be eligible for a refund of the booking amount after deduction of any applicable:
- Payment gateway charges;
- Bank transaction charges;
- Currency conversion charges;
- Non-recoverable administrative or processing fees, if applicable.
B. Cancellation Within 15 Days of Check-in
Any cancellation made within fifteen (15) days of the scheduled check-in date shall be strictly non-refundable. Under such circumstances:
- No refund shall be payable.
- No future credit shall be issued.
- No rescheduling shall be guaranteed.
4. No-Show Policy
Failure to arrive on the scheduled date of check-in without prior cancellation shall constitute a "No-Show." In the event of a No-Show, the reservation shall automatically stand cancelled, the entire booking amount shall be forfeited, and no refund or credit note shall be issued.
5. Early Departure
Should a Guest voluntarily shorten their stay after check-in, no refund, rebate, adjustment, or credit shall be provided for any unused room nights or associated services unless expressly approved in writing by the Hotel Management.
6. Reservation Modifications
Requests to modify an existing reservation — including change of travel dates, extension or reduction of stay, room category upgrades or downgrades, guest name modifications, and occupancy changes — shall remain entirely subject to room availability, prevailing room tariffs, operational feasibility and applicable modification charges. The Hotel reserves the right to refuse any modification request at its sole discretion.
7. Refund Process
- Refunds shall ordinarily be processed through the original mode of payment.
- Processing shall generally be completed within 7 to 14 business days from the date of cancellation approval.
- Actual credit timelines shall depend upon the Guest's banking institution, payment gateway, or card issuer.
The Hotel shall not be liable for delays caused by banks, payment gateways, credit card companies, financial institutions or regulatory authorities.
8. Promotional Offers
Reservations booked under promotional rates, flash sales, festival offers, discounted packages, non-refundable promotional plans or corporate negotiated rates may be governed by separate cancellation terms communicated at the time of booking. Where such specific terms exist, they shall prevail over this Policy.
9. Force Majeure
The Hotel shall not be responsible for any failure or delay in performing its obligations arising from circumstances beyond its reasonable control, including natural disasters, earthquakes, floods, fire, landslides, government restrictions, pandemic or epidemic situations, civil unrest, war, terrorist activities, transportation disruptions, power failures, internet outages, or any other event constituting force majeure under applicable law. In such cases, the Hotel may cancel, modify, postpone, or suspend reservations without incurring liability beyond applicable legal obligations.
10. Fraud Prevention
The Hotel reserves the absolute right to cancel any reservation if it reasonably believes that payment has been made using unauthorized means; identity theft is suspected; fraudulent documentation has been submitted; promotional offers have been misused; or false information has been provided during booking. The Hotel may initiate appropriate legal proceedings wherever necessary.
11. Limitation of Liability
To the maximum extent permitted under applicable law, the Hotel's total liability arising from any cancellation, refund, booking dispute, or related claim shall not exceed the amount actually received by the Hotel for the reservation in question. The Hotel shall not be liable for loss of business, opportunity or income; loss of travel expenses; airline cancellation charges; transportation costs; visa expenses; or consequential, incidental or indirect losses arising from cancellation or modification of reservations.
12. Amendments
The Hotel reserves the right to amend, revise, modify, or update this Policy at any time without prior notice. Any amendments shall become effective immediately upon publication on the official website. Guests are encouraged to review this Policy periodically before making reservations.
13. Governing Law and Jurisdiction
This Policy shall be governed by and interpreted in accordance with the laws of the Republic of India. Any dispute, controversy, or claim arising out of or relating to this Policy shall be subject to the exclusive jurisdiction of the competent courts located at Dharamshala, Himachal Pradesh, India.
14. Contact Information
The Signature Inn McLeodganj
Email: reservation.signatureinn@gmail.com
Phone: +91 75595 30002
Website: https://www.signatureinnmcleodganj.com/