1. Introduction
The Signature Inn McLeodganj ("Hotel", "we", "our", or "us") respects your privacy and is committed to protecting the confidentiality, integrity, and security of your personal information.
This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard your personal information when you access our website, make reservations, stay at our property, or otherwise interact with us.
By accessing our website or using any of our services, you acknowledge that you have read, understood, and consented to the collection and use of your information in accordance with this Privacy Policy and applicable laws of India.
2. Scope of this Policy
- Visitors to our official website;
- Guests making reservations directly or through authorized booking channels;
- Individuals contacting us through telephone, email, website forms, or social media platforms;
- Guests staying at the Hotel; and
- Any individual whose personal information is collected in connection with our hospitality services.
3. Information We Collect
A. Personal Information
- Full Name
- Residential Address
- Email Address
- Mobile Number
- Nationality
- Date of Birth (where applicable)
- Government-issued Identification Details
- Emergency Contact Information (where provided)
B. Reservation Information
- Check-in Date
- Check-out Date
- Number of Guests
- Room Category
- Booking Reference Number
- Special Requests
- Arrival Preferences
- Stay History
C. Payment Information
Payments made through our website are processed through secure third-party payment gateways. The Hotel does not store complete debit card numbers, credit card numbers, CVV details, internet banking credentials, or UPI authentication credentials on its servers. Only limited payment-related information necessary for accounting, reconciliation, or statutory compliance may be retained.
D. Technical Information
- IP Address
- Browser Type
- Device Type
- Operating System
- Internet Service Provider
- Referral URLs
- Pages Visited
- Duration of Visit
- Date and Time of Access
- Cookie Identifiers
4. Purpose of Collection
- Processing room reservations;
- Confirming bookings;
- Providing hospitality services;
- Guest identification and registration;
- Processing payments;
- Responding to enquiries and customer support requests;
- Improving our website and guest experience;
- Internal administration and record maintenance;
- Compliance with legal and regulatory obligations;
- Fraud prevention and security monitoring;
- Sending reservation confirmations, invoices, and service-related communications;
- Marketing communications, promotional offers, or newsletters, where legally permissible and subject to applicable consent requirements.
5. Legal Basis for Processing
- Performance of contractual obligations arising from your reservation or stay;
- Compliance with applicable laws and regulatory requirements;
- Protection of the Hotel's legitimate business interests;
- Protection of guests, employees, and Hotel property;
- Consent, where required under applicable law.
6. Disclosure of Information
The Hotel does not sell, rent, or trade personal information. However, personal information may be disclosed where reasonably necessary to:
- Authorized payment gateway providers;
- Banking institutions;
- Technology service providers;
- Booking engine providers;
- Government authorities;
- Law enforcement agencies;
- Regulatory bodies;
- Professional advisors including auditors, accountants, and legal counsel;
- Other service providers engaged for legitimate operational purposes.
Such disclosures shall be limited to the extent reasonably necessary.
7. Data Security
The Hotel employs commercially reasonable administrative, organizational, physical, and technical safeguards designed to protect personal information from unauthorized access, misuse, disclosure, alteration, destruction, or loss. While every reasonable effort is made to maintain the security of our systems, no method of electronic storage or internet transmission can be guaranteed to be completely secure.
8. Data Retention
Personal information shall be retained only for so long as reasonably necessary to provide requested services, maintain reservation records, comply with legal obligations, resolve disputes, enforce contractual rights, and meet accounting and taxation requirements. Once retention is no longer required, the information shall be securely deleted, anonymized, or otherwise disposed of in accordance with applicable laws.
9. Cookies and Similar Technologies
Our website may use cookies and similar technologies to improve website functionality, remember user preferences, analyze visitor behaviour, monitor website performance, and enhance overall browsing experience. Users may configure their browser settings to refuse cookies; however, certain features of the website may not function as intended.
10. Third-Party Websites
Our website may contain links to third-party websites or services. The Hotel does not control, endorse, or assume responsibility for the privacy practices, content, or security of any external website. Users are encouraged to review the privacy policies of such third-party websites independently.
11. User Rights
Subject to applicable law, you may request:
- Access to your personal information;
- Correction of inaccurate information;
- Updating of incomplete information;
- Withdrawal of consent where processing is based upon consent;
- Deletion of information where legally permissible;
- Restriction of processing in appropriate circumstances.
The Hotel reserves the right to verify the identity of the requesting individual before acting upon such requests.
12. Children's Privacy
Our services are intended primarily for adults. The Hotel does not knowingly collect personal information directly from children without the involvement of a parent or legal guardian, except where such information is necessary for a family reservation or compliance with applicable law.
13. Marketing Communications
Where permitted by law, the Hotel may send promotional emails, offers, newsletters, or updates regarding its services. Recipients may opt out of receiving such communications at any time by using the unsubscribe mechanism provided or by contacting the Hotel directly. Operational communications relating to reservations, payments, or guest services shall continue to be sent where necessary.
14. Limitation of Liability
- Unauthorized access resulting from cyber-attacks beyond its reasonable control;
- Security breaches attributable to third-party service providers;
- Internet failures;
- Force majeure events;
- Acts or omissions of payment processors, telecommunications providers, or other third parties.
Nothing contained herein shall exclude liability where such exclusion is prohibited under applicable law.
15. Policy Amendments
The Hotel reserves the right to modify, amend, update, or replace this Privacy Policy at any time without prior notice. The latest version published on the official website shall supersede all previous versions and shall become effective immediately upon publication. Guests are encouraged to review this Privacy Policy periodically.
16. Governing Law and Jurisdiction
This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of India. Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts situated at Dharamshala, Himachal Pradesh, India.
17. Contact Information
The Signature Inn McLeodganj
Email: reservation.signatureinn@gmail.com
Phone: +91 75595 30002
Website: https://www.signatureinnmcleodganj.com/